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Rather speak to someone? Call +44 (0)20 7856 0270

Trusted By Brands Worldwide
  • Scitec
  • Rains
  • NHS
  • MG
  • Leesa
  • Wasps
  • Hera
  • Lazy Oaf
What our clients say

Great service, pleased with the finished product. Account management has been great, and very helpful. Very happy with the overall experience - would recommend to anybody looking to create or update their Shopify web store.

Wasps Rugby Club

Digital Account Manager

As a pivotal part of our Project Team, this role will require the management and technical delivery across a group of client accounts, ranging from start-ups to universally known, international brands.

You will be responsible for establishing and maintaining a relationship with key stakeholders on our client accounts, and ensuring the requirements, objectives and expectations of these clients are met at all times.

Eastside Co is a digital design and marketing agency which creates websites and innovative marketing strategies for businesses around the globe. We are the leading Shopify experts in e-commerce web design and digital marketing in the UK, based in Birmingham. We are a medium sized company with over 40 members of staff.

Responsibilities

  • Act as the point of contact for clients for digital management matters
  • Build strong, long-term client relationships and maintain frequent contact
  • Set digital strategies for your assigned customers, considering their specific requirements
  • Suggest, design and implement digital projects to increase customer ROI
  • Address client queries effectively and in a timely manner
  • Report on web performance metrics
  • Stay up-to-date with digital technology trends

Requirements

  • Proven work experience as a Digital Account Manager within an agency environment
  • In-depth understanding of websites and cms
  • Liaising with the development and design team to make sure all tasks are completed successfully
  • Experience with customer service and account management
  • Excellent verbal and written communication skills
  • Strong analytical skills
  • Knowledge of e-commerce and relevant platforms an advantage
  • Hard working and dedicated to getting the job done properly
  • Attention to detail
  • Experience in managing projects

Salary: 20 - 26k   

If you are interested in joining this friendly, fun and highly motivated team then apply via jobs@eastsideco.com.