Digital account manager

You will be responsible for establishing and maintaining a relationship with key stakeholders on our client accounts, and ensuring the requirements, objectives and expectations of these clients are met at all times.

Eastside Co is a digital design and marketing agency which creates websites and innovative marketing strategies for businesses around the globe. We are the leading Shopify experts in e-commerce web design and digital marketing in the UK, based in Birmingham. We are a medium sized company with over 50 members of staff.

Responsibilities

  • Act as the point of contact for clients for digital management matters
  • Build strong, long-term client relationships and maintain frequent contact
  • Set digital strategies for your assigned customers, considering their specific requirements
  • Suggest, design and implement digital projects to increase customer ROI
  • Address client queries effectively and in a timely manner
  • Report on web performance metrics
  • Stay up-to-date with digital technology trends

Requirements

  • Proven work experience as a Digital Account Manager within an agency environment
  • In-depth understanding of websites and cms
  • Liaising with the development and design team to make sure all tasks are completed successfully
  • Experience with customer service and account management
  • Excellent verbal and written communication skills
  • Strong analytical skills
  • Knowledge of e-commerce and relevant platforms an advantage
  • Hard working and dedicated to getting the job done properly
  • Attention to detail
  • Experience in managing projects

Job Type: Full-time

Salary: £20,000.00 to £30,000.00 /year