Digital Marketing Account Executive

Job Description

Have you got what it takes to manage multiple clients across a full mix of digital marketing services? If you’ve got 1-2 years experience in agency-side account management and are looking to take ownership of client services in a fast paced agency with big ambitions for growth, then we want to hear from you!

What do we need?

This is a new role for Eastside Co., and is a result of significant increase in demand for its marketing expertise. Having developed the delivery team to provide full digital marketing services including SEO, Content, Social Media, CRO, UI/UX, and Paid Search, we are now looking for an experienced digital marketing account executive to support our digital account manager in client communications and project management within the marketing team and ensure that work is delivered to the highest standard and to agreed timelines.

With an impressive portfolio of clients across the globe, Eastside Co. boasts a varied client list, including well-known global fashion brands and up and coming ecommerce enterprises.

Who are we looking for?

With at least 1 - 2 years experience in an agency environment, you’ll have a sound understanding of the marketing activities that drive an ecommerce strategy, and you’ll understand the best practice techniques across all channels that underpin the strategies delivered by the marketing team.

But for you it’s not about delivering the work - your focus will be on making sure that client expectations are managed and met, and that the marketing team delivers high quality work on time. More importantly, you’ll be able to bring your knowledge and experience of client management to create and maintain a set of standards that the team will live by.

You’ll be a self-motivated team player, just as happy working as part of a team as you are cracking on with projects on your own.

What you’ll be doing

Your focus will be on managing client relationships. You’ll be the face of Eastside Co.’s marketing team, allowing the delivery team to focus exclusively on providing top quality digital marketing services that boost client revenues through optimised website and digital marketing performance.

A Typical Day

There’s no such thing as a typical day in an agency like Eastside Co, which is why we all love it so much. But whatever you’re working on, you’ll be expected to:

  • Support in maintaining great and long-lasting relationships with clients
  • Have a proactive approach towards account management
  • Work with our account managers and marketing specialists across SEO, Content, PPC and Social Media, as well as the head of ecommerce strategy, to deliver best practice marketing strategies for existing and new clients
  • Understand what matters most to clients, and support the marketing team in delivering excellent results
  • Understand the client’s marketplace and opportunities
  • Coordinate the delivery of marketing activities as part of ecommerce website builds, ongoing marketing retainers and one-off projects
  • Monitoring performance of client websites, identifying opportunities for revenue growth
  • Prioritising workloads and communicating to the team to ensure that all client work is delivered on time
  • Creating and managing timelines for delivery, liaising with the marketing team and with clients to ensure realistic deadlines are agreed
  • Make sure that clients understand the requirements from them in order for the team to complete agreed works
  • Identify opportunities in client strategies for development
  • Create, execute and manage effective activity roadmaps and task lists
  • Take ownership of results from strategies, including reporting, presenting, forecasting and KPIs
  • Manage stakeholders both internally and externally
  • Keep on top of digital marketing industry trends

When you join Eastside Co, you’ll become part of a vibrant, energetic team that thrives on delivering top-notch work for some seriously exciting brands. You will be given the freedom to express yourself, influence, flourish and succeed within an agency environment as a core part of our digital marketing team.

We offer an amazing working environment, in our brand new offices at the Custard Factory in the heart of Digbeth, Birmingham’s creative district.

We work hard and play hard, and you’ll enjoy lots of perks and benefits that you’d expect from working with a young, talented and rapidly growing agency.

If you are interested in joining this friendly, fun and highly motivated team then apply via jobs@eastsideco.com