The Perfect Returns Experience
Clicksit allows online retailers to fully automate their entire customer return process, gain insights and increase revenue by providing a perfect customer return experience. It’s a simple proposition that works so well because it does what it sets out to do so effectively.
Clicksit came to Eastside Co to recreate their proposition for the Shopify merchant base through a Clicksit Shopify app. The aim was to replicate all the functionality of the existing product, but make it available to a huge new audience of Shopify merchants.
Bringing Clicksit to Shopify
We built an app to integrate with Shopify's orders and customers. It also automates functionality for merchants: for example it provides a branded returns portal which means customers can easily return their orders without the merchant having to set up anything manually.
Clicksit improves conversion rates for online businesses by providing a return service that customers trust, ensuring a positive experience for repeat custom.
Easy for Merchants and Customers
Merchants can customise how customers access returns, how to display it in Shopify, and important elements like the returns timeframe and rules your business will offer.
“Excellent app which has streamlined our returns process and made it a customer/ end user friendly and admin user friendly system. Clicksit customer service are responsive to queries too.”
A Fine Pair of Shoes
A dashboard allows real time tracking of the business’ returns - and the reason for the return to gain insight to reduce them in future. It also has built-in capabilities so it can deal with hundreds of return locations, making it perfect for dropshipping.
“Excellent app for processing our returns and providing a FREE return service to our customers. The team are always quick to respond on chat should I ever come across any issues.”
Following the successful launch, and the app being well received by merchants (with 140 5-star reviews) ESC have continued to work with Clicksit on an ongoing basis. As well as maintaining the app we are working on new features to keep improving it for merchants.
If you have a service that would work well for Shopify merchants, drop us a line and we can talk about how to turn it into a Shopify app so you can gain access to hundreds of thousands of potential customers!