Shopify Support Packages

We don't just create Shopify stores - we support merchants beyond the build, with priority access to our developers and designers so they can get Shopify help and implement changes when needed.

Shopify help beyond the build

Our expertise on the Shopify platform means our commitment to the long term success of our clients’ websites goes beyond the initial build project. An ecommerce website needs to evolve with its audience, its market and technologies. A good ecommerce website will evolve with your business, not hinder its progress. Shopify provides the platform for growth, and we provide the service to support it.

Whether you’re making cosmetic changes, adding new features, implementing a fix or testing user engagement, our Priority Support Packages give you peace of mind that your ongoing development and design requests will be fulfilled to the same high standards as your initial project.

With Priority Support, we can guarantee the Shopify help that your business needs. Our design and development teams ensure resource is always available for our Priority Support clients so that work can be scheduled and completed quickly. Your Account Manager will work with you to schedule and deliver the activity in an agreed timeframe.

The Shopify help you need, when you need it

More cost-effective than ad hoc requests, you can choose a Shopify Priority Support package that suits your needs and your budget. Starting from 30 hours per month, your allocated hours for Shopify help can be used for back end or front end development, or for design work. 

Securing an agreed number of service hours each month is more cost effective than making ad hoc requests, and, because we know in advance how much time to allocate to your work, it’s a more efficient way of working together on a longer term basis.

You’ll get a dedicated account manager who will provide consultation and support, and transparent reporting on the hours you’ve used during each month. 

Get your plan in place
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What's included?

Flexible and responsive Shopify help from Eastside Co.

Fast response Because your agreed priority support hours are included in our monthly schedule, we can respond quickly to requests.

Flexible usage Support hours can be used for front-end and back-end development, and for design work. So if it’s a fix, a change, or a cosmetic tweak, you have the flexibility to decide how to spend your hours.

Dedicated account manager Your Priority Support Account Manager will work closely with you to provide consultation and support, and deal with any queries. Having this dedicated support means that you have a named point of contact who really understands your business and what you want to achieve.

Fully tracked hours Transparency is key, so we track how your Shopify help support hours have been used and share this with you regularly.

As many hours as you need Priority Support Packages start from 30 hours per month, but you can increase this to as many hours as you need. 

Find out more
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We provide Priority Support to some amazing brands on Shopify

We'll take care of yours too.

Get in touch