Shopify Site Support
Spectrum Collections approached Eastside Co when they needed a reliable and experienced Shopify Plus Partner to manage ad hoc improvements and amendments to their ecommerce site.
After working together for several months maintaining and improving their Shopify store, it became clear it would be more cost-effective and efficient if Spectrum signed up to our Priority Support service.
This gives them an agreed number of hours per month for design and development support at a preferential rate, plus a dedicated Account Manager to prioritise and schedule work on an ongoing basis.
Why Choose Priority Support?
From app integrations and styling, to fixes, redesigns and landing page creation, there are dozens of ways our Priority Support has proved invaluable for Spectrum Collections.
Spectrum wanted to make use of several Shopify apps on their store: we were on hand to make sure the apps were installed, set up, integrated and working properly. We style the look and feel of apps to ensure they match the store’s aesthetic. For example, our design team restyled how the results page was presented through their filter app.
ESC made sure the Klaviyo and Shopify integration was working as it needed to. Our relationship with Klaviyo and other partners means our contacts can help our Account Managers get things done quickly, so the client doesn't have to worry. We also managed the Ratuken integration and ensured the advertising tags were set up correctly.
Eastside Co are the web dev partners we've searched so hard to find! We've been through a few different agencies, each with their own problems so finding ESC was a breath of fresh air.
How Can We Help?
Some examples of how Priority Support can free up your time and increase sales:
We integrated a new ingredients tab for a make-up launch using the Metafields editor app.
We amended padding on buttons on mobile devices to make them more easily visible and clickable.
Tabs were added to drop-downs on product pages for enhanced navigation.
A countdown timer was incorporated on the homepage to help build anticipation on the approach to a sale.
We assisted with the Klarna integration so that additional payment options were available, to increase conversions.
International visitors were pointed to the correct, local version of the site.
Our team designed and added logos for clearer product information to make it easier for customers to buy.
We launched a landing page for a secret sale so customers can sign up for access. This grew the email database and created a buzz around the sale.
A cart page redesign meant better UX to make it easier for customers to buy.
Gifs were added to collection pages for a more engaging experience.
Nothing is too much trouble for the team and they put so much attention to detail and care into any task they complete.
Being a Priority Support client is like having one of the team in-house, we work together on a monthly basis to make tweaks and enhancements to the site for the better and our Account Manager is super proactive in making suggestions to continually improve the tiniest details. We'd be lost without them!!