When choosing an e-commerce platform to host your shop on, there are many considerations to make. Price, features and functionality are at the forefront of the user's mind. However Shopify help and support is also an issue for many customers too.
If you are considering opening a shop on Shopify then you may want to find out what Shopify customer service is available to you. will you be able to speak to someone if your checkout function stops working? What happens if you keep getting DNS errors on your store? These problems could be detrimental to your business.
Therefore we have broken down the types of Shopify customer service and how efficient they are at solving any of your e-commerce problems.
Shopify Customer Service: Email
Do not have time for a chat? Or want to express a problem that cannot be summed up in a small box? You can also do it the "old school" way and send a good old fashion email. The Shopify support representatives are extremely quick at answering any queries and you can expect a response within hours of sending an email.
Recommended if: You have an issue with a none-urgent problem that might need a thorough explanation such as billing or payment gateways.
Shopify Customer Service: Live Chat
The live chat option is fantastically convenient. You can type in your query into a simple box and this will connect you with a Shopify support staff. From our experience the service is quick, simple and efficient. Before logging on they ask you to enter your Shopify domain - this saves time as the representative can quickly see the store that you are concerned about. Many issues are solved whilst on the chat. If not a Shopify support representative will email you following up your query.
Recommended if: You have some serious technical problems with your Shopify store and need a fast response to prevent losing out on sales.
Shopify Customer Service: Phone
Shopify have a telephone support system with dedicated international phone numbers set up for a user's convenience. The telephone support is open 24/7 for customer's of all subscription types. Our experience of the Shopify telephone support has been extremely positive.
There seems to be plenty of lines available with little holding. When connected, the customer gets put in touch with a real Shopify expert who really knows their stuff! You can also request a call back if you would prefer more intimate Shopify support.
- North America: 1-888-746-7439
- United Kingdom: 0800-808-5233
- Australia: 03-8400-4750
- New Zealand: 07-788-6026
- India: 000-800-100-5786
- Malaysia: 1800-80-6678
- Singapore: 800-181-1121
- Indonesia: 007-803-651-0008
Recommended if: The phone covers all bases if you have the time to make the call. Ring Shopify for general enquiries (if you want to learn more about the Shopify platform) or if you have an urgent problem that needs addressing.
Shopify Customer Service: Forum
The Shopify Forum is full of friendly Shopify experts, users and Shopify support staff that all discuss the platform together. You may want to use the forum for answers to a question you KNOW has been asked before. The forum is full of knowledge about updates, applications, design. If you cannot find an answer then you can always start a new thread.
Recommended if: You might want an opinion on something, for instance, which application is best to sync my social networks with Shopify. The experienced forum users will be able to give you some opinionated answers without any bias apart from their experiences.
Shopify Support: Shopify Manual
If you want to learn more about how Shopify works then your go-to guide should be the Shopify manual. This guide has been painstakingly crafted by the staff to cover nearly EVERYTHING you need to know about Shopify.
From how to use your Shopify dashboard to tutorials on store customization: this guide covers every level of expertise. If you are willing to put the time in, this guide could become invaluable to your business.
Recommended if: You do not have an urgent problem, you just want to learn more about all the the features of Shopify and how to use them properly. It may be especially important to you if you are a Shopify POS user too.
Shopify Customer Service: E-commerce University
The Shopify e-commerce university paves the stepping stones to your businesses success. The E commerce university is a set of useful guides that cover everything that you need to know about your online store. This may sound similar to the Shopify manual - however the E commerce university teaches you more techniques to use away from the Shopify service. Examples of this include, how to use your social media to get sales; how to find a reputable drop shipping service for your company or creating a successful pop-up shop in your city.
_Recommended if: You need some e-commerce inspiration and want to give your online business a little Va Va Voom! Become an expert at product sources, sales person and marketer too with the e-commerce university guides.__
Any other pros of Shopify support?
Shopify have recently introduced a system where users can rate their customer support live. This means you can have your say straight away if you are not impressed with the level of service that you have received. An extremely handy tool to have and makes customer's feel like their opinion is extremely valued indeed. As you can see, Shopify has a huge amount of customer support available to it's clients.
Whether you want to talk to an expert on the phone, via email or live chat: you can find someone 24/7 meaning your business is never on it's own. Not only do Shopify supply a huge amount of customer support for the platform, they also provide more - Shopify provide all the foundations to help your business succeed.
If you are looking for an e-commerce platform with an extremely comprehensive source of information, we could not recommend it more.